Lead management features of the Online Business Solution

Main Features of Lead Management

Build any number of customer enquiry web form without any programming
Easily add your web forms to a web page hosted at Online Business Console or any other hosting company
Use customisable business workflows to set up notifications via email or SMS when customers enquire
Use the Customer Report Generator to dice and slice your customer database

Grow your customer databased every time your customers enquire or interact with your website
Keep a history of all past customer enquiries
Allow customers to view their past enquiries via secure 'member only' areas (All-in-One solution only)
Allow customers to keep their details updated via secure 'member only' areas (All-in-One solution only)
View on a per customer basis details on every action they've taken on your site
Customise and extend the Customer Database to suit your business (All-in-One solution only)

Build customer enquiry web forms without any programming
Add any number of custom fields to your web form to suit your business
Automatically capture and populate every enquiry in your customer database
Use built-in business workflow framework to automate follow-up, set reminders and escalation rules and choose to be notified via email and/or SMS
Report on web form submissions, including custom fields and easily export to Microsoft Excel
Allow customers to upload files within web forms
Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only)
Allow refer-a-friend function within web forms
Add Image Verification to web forms to stop spam submissions by bots
Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only)
Automatically subscribe customer to a Secure Zone upon submission of a web form
Add web form easily to any web page
Customise the landing page that customers see after submitting an enquiry